E20-520

 How many people should be accountable for a process as defined in the RACI model?
A.As many as necessary to complete the activity
B.Only one - the process owner
C.Two - the process owner and the process enactor
D.Only one - the process architect 
ANSWER: B 

What guidance does ITIL give on the frequency of production of service reporting?
A.Service reporting intervals must be defined and agreed with the customers
B.Reporting intervals should be set by the Service Provider
C.Reports should be produced weekly
D.Service reporting intervals must be the same for all services 
ANSWER: A 

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